As chief innovator and problem solver, the CTO's value far exceeds technology skills. The CTO must lead as a highly visible, first-class citizen of the C-su...
On average, a company will lose 25% of its revenue from an organizational disaster – and that’s the good news. The average cost to have prevented it? Les...
The field of strategy science has grown in both the diversity of issues it addresses and the increasingly interdisciplinary approaches it adopts in understanding the nature and significance of p...
The purpose of this study was to determine the relationship between customer relationship marketing and customer retention of the 167 active demand deposit account holders of a rural bank in Panabo...
Customer Science examines the strategic principles that define the customer experience. Building on the recent findings in the domains of behavioral econom...
Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer S...
Customers Know You Suck is the how-to manual for customer-centric product-market fit. Its highly actionable models, maps, and processes empower everyone to improve the Customer Experien...
A business and leadership memoir grounded in the real-life story of one leader's journey through the restaurant industry that resonates with leaders of all industries, no matter where they are on t...
Dance Studio Transformation is for studio owners who love dance, love teaching and love their students but feel like they need help when it comes to running a profitable business. This book will...
I hope these insights will encourage and enlighten you on your way to excellence,'' says Baggett. ''Consider Dare to Lead your leadership compass, always available to help you get back on track whe...
One in five businesses don't make it past two years. Another 45 percent don't survive to five years. The odds are stacked against women and founders of color who set out to create viable compani...
Imagine a group of prehistoric hunters armed with stone-tipped spears. Their primitive weapons made hunting large animals, such as mammoths, dangerous work. Over time, however, a new breed of hu...
Pervasive, data is a unique organizational resource, and this distinction warrants its own strategy. Data, representing your single non-depletable, non-degradable, durable strategic asset, is li...
In this fast-paced digital world, people often forget how to live. You wake up, get ready, and go to work, or you just watch another day pass by from the shutters at your home, office, or busine...