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Znaleziono: 140 pozycji
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The Customer Service Survival Kit
What to Say to Defuse Even the Worst Customer Situations
Autor:
Richard Gallagher
Wydawca:
Nelson Thomas
The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.
Książka
High-Impact Interview Questions
701 Behavior-Based Questions to Find the Right Person f...
Autor:
Victoria Hoevemeyer
Wydawca:
Nelson Thomas
Before your next interview, learn the questions that will get you past the polished exteriors and rehearsed replies and help you discover what the applicant is actually like.
Książka
Quick Emotional Intelligence Activities for Busy Managers
50 Team Exercises That Get Results in Just 15 Minutes
Autor:
Adele Lynn
Wydawca:
Nelson Thomas
This simple, easy-to-use book gives managers, supervisors, and team leaders activities to help their teams overcome emotional obstacles and become more effective. This practical, effective collecti...
Książka
Get Clients Now! (TM)
A 28-Day Marketing Program for Professionals, Consultan...
Autor:
C. Hayden
Wydawca:
Nelson Thomas
Stop crossing your fingers and hoping your chosen marketing methods are landing with the right customers. Learn how to target your base today!
Książka
How to Day Trade for a Living
Trading Strategies & Tactics to Consistently Earn Passi...
Autor:
Bryan Lee
Wydawca:
Indy Pub
Have you ever Heard about day trading?
Have you ever considered giving it a go yourself?Do you know where to start?In this book, “How to Day Trade for a Living. ...
Książka
The Difference Maker
Making Your Attitude Your Greatest Asset
Autor:
John C. Maxwell
Wydawca:
Nelson Thomas
John Maxwell shows you how to overcome the five biggest attitude obstacles, he teaches the skills you need to make attitude your biggest asset. You'll learn not only how to develop an attitude that...
Książka
The Accidental Salesperson
How to Take Control of Your Sales Career and Earn the R...
Autor:
Chris Lytle
Wydawca:
Nelson Thomas
For those whose career as a salesperson chose them instead of the other way around, this road map provides the critical information you need to master the essentials and hit the ground running.
Książka
Cryptocurrency Risk Management
A guide for family wealth managers
Autor:
Josh Peck
Wydawca:
Rethink Press Limited
Does the thought of investing in cryptocurrencies or other digital assets give you a sense of unease?Stop missing out on cryptocurrency investing because it fe...
Książka
The Art of Closing the Sale (International Edition)
The Key to Making More Money Faster in the World of Pro...
Autor:
Tracy Brian
Wydawca:
Nelson Thomas
Książka
Secret Service
Hidden Systems That Deliver Unforgettable Customer Service
Autor:
John DiJulius
Wydawca:
Nelson Thomas
Exceptional customer service doesn't just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden s...
Książka
Leadershift
The 11 Essential Changes Every Leader Must Embrace
Autor:
John Maxwell
Wydawca:
Nelson Thomas
Książka
The ZERO Percent
Secrets of the United States, the Power of Trust, Natio...
Autor:
Du'Vaul Dey
Wydawca:
Indy Pub
Did you know the federal government actually follows biblical principles and by sheer ignorance of these principles, one can be classified as participating in rebellion or committing a crime aga...
Książka
Customer Service Training 101
Quick and Easy Techniques That Get Great Results
Autor:
Renee Evenson
Wydawca:
Nelson Thomas
Don't let your customer interactions go astray. Develop the customer service skills necessary for the success of your company.
Książka
Time Traps
Proven Strategies for Swamped Salespeople
Autor:
Todd Duncan
Wydawca:
Nelson Thomas
Książka
Startup, Scaleup or Screwup
Why businesses fail to scale and how to fix it
Autor:
Williams Tom
Wydawca:
Rethink Press Limited
Build a bigger better businessIf your stress levels are growing faster than your profits, and screwups are hindering your ability to scaleup...
Książka
New Sales. Simplified.
The Essential Handbook for Prospecting and New Business...
Autor:
Mike Weinberg
Wydawca:
Nelson Thomas
A must-read for sales reps, managers, and professional-services execs looking to do right by loyal customers--and profit from an influx of new accounts.
Książka
Discipline Without Punishment
The Proven Strategy That Turns Problem Employees into S...
Autor:
Dick Grote
Wydawca:
Nelson Thomas
This new edition of the bestselling Discipline Without Punishment has been updated to help a new generation of managers adopt a positive, proven method for getting problem employees back on track.
Książka
Developing the Leader Within You 2.0
Autor:
John C. Maxwell
Wydawca:
Nelson Thomas
In this thoroughly revised edition of his classic bestseller, John C. Maxwell reveals how to develop the vision, value, influence, and motivation required of successful leaders.
Książka
The Perfect Franchise
Autor:
Mark Schnurman
Wydawca:
Indy Pub
The Perfect Franchise Revisited is the one book you need to read if you are considering franchising.Mark Schnurman is one of America's top franchise consultants, and the founder of The Pe...
Książka
Leading at The Edge
Leadership Lessons from the Extraordinary Saga of Shack...
Autor:
Dennis Perkins
Wydawca:
Nelson Thomas
The century-old harrowing adventure of a group of Antarctic explorers is an epic tale--and an even better lesson in leadership. Discover ten timeless tips for achieving success in the face of insur...
Książka
Znaleziono: 140 pozycji
Sortuj według:
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