The right words can transform volatile scenarios into calm and productive encounters. But this book is about more than talk--it's about making sure your customers are happy.
Before your next interview, learn the questions that will get you past the polished exteriors and rehearsed replies and help you discover what the applicant is actually like.
This simple, easy-to-use book gives managers, supervisors, and team leaders activities to help their teams overcome emotional obstacles and become more effective. This practical, effective collecti...
Have you ever Heard about day trading?
Have you ever considered giving it a go yourself?Do you know where to start?In this book, “How to Day Trade for a Living. ...
John Maxwell shows you how to overcome the five biggest attitude obstacles, he teaches the skills you need to make attitude your biggest asset. You'll learn not only how to develop an attitude that...
For those whose career as a salesperson chose them instead of the other way around, this road map provides the critical information you need to master the essentials and hit the ground running.
Does the thought of investing in cryptocurrencies or other digital assets give you a sense of unease?Stop missing out on cryptocurrency investing because it fe...
Exceptional customer service doesn't just happen---there are intentional, repetitive practices that companies known for their amazing customer service carry out. Secret Service reveals the hidden s...
Did you know the federal government actually follows biblical principles and by sheer ignorance of these principles, one can be classified as participating in rebellion or committing a crime aga...
A must-read for sales reps, managers, and professional-services execs looking to do right by loyal customers--and profit from an influx of new accounts.
This new edition of the bestselling Discipline Without Punishment has been updated to help a new generation of managers adopt a positive, proven method for getting problem employees back on track.
In this thoroughly revised edition of his classic bestseller, John C. Maxwell reveals how to develop the vision, value, influence, and motivation required of successful leaders.
The Perfect Franchise Revisited is the one book you need to read if you are considering franchising.Mark Schnurman is one of America's top franchise consultants, and the founder of The Pe...
The century-old harrowing adventure of a group of Antarctic explorers is an epic tale--and an even better lesson in leadership. Discover ten timeless tips for achieving success in the face of insur...