Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!SIAM (service integration and management) is an evolution of how to apply a framework for in...
ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 -...
This book presents the design and validation process of the LUCCENTUS video game, which aims to support training on the implementation and evaluation of the stress questionnaire concerning the batt...
In this study, a mathematical model based on the knapsack problem was proposed to represent the selection of control measures that maximize the reduction of risk factors in an Occupational Health a...
To maintain the high quality accreditation of the curricular project through the internship, support will be provided in the academic processes factor, specifically in the component of extension or...